Sep 24, 2011

Fix: Outlook Error "Sending reported error (0x800CCC13) : ‘Unable to connect to the network. Check your network connection or modem"

Known fix:
Delete the mail account from the active profile.
Re-create the mail account. That's it!
I've came across this problem under Windows XP(SP3) + Outlook 2010 using POP3 account.

Other possible fixes:

Start the Office program in safe mode
1. Click Start, point to All Programs, and then point to Microsoft Office.
2. Press and hold the CTRL key, and then click the Outlook Application.

If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:

Disable add-ins
a) Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.
b) Check if there are any add-ins, clear the checkbox to disable them.
c) Close the Office program and restart it.
d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

Related Articles:
"0X800CCC13" error message when you try to send an email message by using a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured


  1. Thank you Yaron. I was about to become crazy with this error, but your solution has really helped. Sometimes it can be so easy ;)

  2. Such error code (0x800CCC13) occurs when you are trying to send email through MS outlook. Above steps are simple and helpful to fix the error but sometime it happens that your outlook file still unable to repair by above steps. In such case you can repair your file and recover your email from outlook with the help of Stellar Phoenix Outlook PST Recovery software. Once you recover PST file then you need to create new outlook profile and import the new PST file.

    1. Here is a good resource, discussing various outlook errors and how to fix them: Fix Outlook Errors


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