Fix: Error: Windows - Low On Registry Space : The system has reached the maximum size allowed for the system part of the registry. Additional storage requests will be ignored.

Symptoms:

On a Windows  XP or Windows  2003  Server you get a warning window giving you the following error message :

Window Title :      Windows – Low on Registry Space

The system has reached the maximum size allowed for the system part of the registry .  Additional storage requests will be ignored.

Problem: 

The main cause is that Windows page-file is corrupted. 

This problem seems to occur in the following circumstances :
– After the installation of Service Pack 2 on Windows 2003 servers.
– After a change of hardware
– And by far the most common occurrence that we have seen is when a change of antivirus software, or a major update to antivirus software, is performed. For example, upgrade from ESET NOD32 v4.2 to v5.0.

For anyone else experiencing this specific “Low on Registry Space” error who does not fall in either of the above two categories, the corruption may have occurred during a power surge or power cut (if your PC is not protected by a UPS), or during a freeze of your PC/server, or, lastly , your hard disk may be going bad and starting to corrupt files and the paging file (if you think it may be the latter, monitor the situation carefully – check, in particular, for NTFS errors in the System log of the Event Viewer).

Solution:

1. Go to the Control Panel.
2. Open the System icon.
3. Choose the Advanced tab.
4. Click  Settings in the  Performance  sub-section.
5. Choose the Advanced tab.
6. Click  CHANGE in the Virtual Memory section.
7. Choose the Advanced tab.
8. Click  CHANGE  in the  Virtual Memory section. You will now see that the paging file has a zero size (shown at the bottom under "Currently allocated")
9. Change the paging file setting to System managed size.
10. Click  SET.
11. Click  OK.
12. At this point you may be asked if you want to overwrite the old paging file  - Answer YES !
13. Click OK all the way out back to the Control Panel.
14. You may or may not be asked to reboot your computer.  Reboot anyway.

That’s it.

Fix: Outlook Error "Sending reported error (0x800CCC13) : ‘Unable to connect to the network. Check your network connection or modem"

Known fix:
Delete the mail account from the active profile.
Re-create the mail account. That's it!
I've came across this problem under Windows XP(SP3) + Outlook 2010 using POP3 account.

Other possible fixes:

Start the Office program in safe mode
1. Click Start, point to All Programs, and then point to Microsoft Office.
2. Press and hold the CTRL key, and then click the Outlook Application.

If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:

Disable add-ins
a) Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.

b) Check if there are any add-ins, clear the checkbox to disable them.

c) Close the Office program and restart it.
d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

Related Articles:

"0X800CCC13" error message when you try to send an email message by using a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured

Fix: Problem Installing HP OfficeJet 6500 on Windows 7

Problem: 
When trying to install the printer while connected to the network using wire to wireless connection, you get errors during installation process.
if you check your System Event Log  you notice some DCOM errors 10016 saying stuff like this (Hebrew):

‏‏הגדרות ההרשאה המהווה ברירת מחדל של המחשב אינן מעניקות הרשאת הפעלה מקומית עבור יישום COM Server עם CLSID‏ 

{10DA4F3C-CC99-4190-BE4D-58330754E882}

 ו- APPID‏ 

{7DDEFEA6-98EE-4F13-A25B-EC83D9BC5541}

 ל- SID של המשתמש NT AUTHORITY\LOCAL SERVICE‏‏ (S-1-5-19) מהכתובת LocalHost (באמצעות LRPC). ניתן לשנות הרשאת אבטחה זו באמצעות כלי הניהול 'שירותי רכיבים'.

Another example (English):

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{10DA4F3C-CC99-4190-BE4D-58330754E882}
 and APPID
{7DDEFEA6-98EE-4F13-A25B-EC83D9BC5541}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.”

On the other hand, it you try to install using a USB connection, everything goes well.

Solution:

As HP recommends, make sure you have your Antivirus & Firewall disabled to avoid conflicts.

1. Uninstall the HP OfficeJet 6500 software, if already installed.  This will require a reboot, do so before proceeding
2. Launch the Component Services administrative tool
   You should be able to locate this tool from the Search bar of the Start menu
3. With the Component Services window open
   1. Expand the Component Services console listed on the left side
   2. Expand Computers under Component Services
   3. Right click My Computer and choose Properties
4. Select the COM Security tab
5. Under the section titled “Launch and Activition Permissions” click the Edit Default…button
6. Click the Add button
7. Enter “Local Service” in the field provided and click OK
8. With the Local Service account selected, place check marks next to Local Launch and Local Activition under the Allow column
   

   Launch and Activation Permissions
9. Click OK
10. Click OK again
11. A warning may appear alerting you that you are about to change DCOM settings, clickYes
12. Close the Component Services window
13. Install the HP OfficeJet 6500 software

Fix: Can't open Bin in Avid, Error "Can't Open File xxx"

How to Fix Corrupted Bin in Avid Project?

Problem:
The project is loaded fine. when trying to open a specific bin, you get an error saying "Can't Open File xxx", where xxx is the name of the bin.

Solution:
The bin file got corrupted. we need to replace it using an older version that Avid auto-saved in the Avid Attic. The Avid Attic is usually located at:
C:\Users\Public\Documents\Avid Media Composer\Avid Attic
Inside there are folders for each project. inside the project folder there's a Bins folder with sub-folders for each Bin.
The versions are saved with incremental numbers such as: master.1, master.2, master.3 etc...

1. We will locate the best version for us using the time&date of the file.
2. Copy the file to the Project's folder (usually C:\Users\Public\Documents\Shared Avid Projects)
3. Rename the old bin file to .OLD extension.
4. Rename the restored version file to the .AVB extension, to replace the original.

Now try to load Avid and the project again.
If you keep getting the same error, try restoring an older version from the Avid Attic.

Fix: Avid Playback Frozen/No Picture Only Sound is heard

Probelm:
While working on a project, you try to playback the video and only the soundtrack is heard.
the picture is either black or frozen. when you stop the playback it shows you the last frame played.

Solution:
Update Nvidia Drivers and Quicktime version according to this table:
http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=267087

Fix: Volume Shadow Copy Errors When Running Backup Software

Symptoms:
Backup software uses a Microsoft service called Volume Shadow copy Service to enable disk images to be created and files to be backed up when in use.
When VSS fails it can sometimes mean that you are unable to create a disk image or backup open files.
The Bakup software will usually gives errors accessing the file or the VSS service.
The Application or System Event logs will list some error events related to VSS:
Events 12301:
Volume Shadow Copy Service error: Writer MSDEWriter did not respond to a GatherWriterStatus call.Event 12302:
Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.


Solution:
1. Make sure you run all Windows updates for your system (especially for Server 2003 there are some updates packages for VSS)
2. Download and run the following fix-tools according to your system type 32/64 bit:
 
VSSfix for 32bit
VSSfix for 64bit
 
* the tools are provided by Macrium Reflect backup software company, as a fix for their customers. but it can be used by everyone because it fixes a failed system component of Windows.
 
Read more at source

Fix: Inserting bullet/number list makes Word/Outlook 2003 Crash

Solution1:
1. Run regedit.
2. Drill down the following keys:
HKEY_CURRENT_USER
Software
Microsoft
Office
11.0
Word

3. Right click on List Gallery Presets
4. Click Export if you want to be on the safe side (then just save it onto your desktop)
5. Go back to the Registry Editor and right click on List Gallery Presets
6. Click Delete
 
Solution2:
1. Run regedit.

2. Drill down the following keys:
HKEY_CURRENT_USER
Software
Microsoft
Office
11.0
Word

3. Right click on Data
4. Click Export if you want to be on the safe side (then just save it onto your desktop)
5. Go back to the Registry Editor and right click on Data
6. Click Delete

Note: the 11.0 key can be different in other versions of office (i.e. 12.0 for 2007, 14.0 for 2010).

Fix: ESET NOD32 Antivirus Missing the License Expiry Date

If you are using ESET Smart Security or ESET NOD32 Antivirus 4.0, or ESET Smart Security or ESET NOD32 Antivirus 3.0, your license expiration date can be viewed at any time from the main program window. NOTE: Please allow 24-48 hours after entering your new username and password for your updated expiration date to display.

How To Check License Date:
1.Open the main program window by clicking the ESET icon next to the system clock or by clicking Start All Programs ESET ESET Smart Security or ESET NOD32 Antivirus.

2.From the main menu, click Protection status. The expiration date is displayed next to License valid until to the right.

Fix Missing License Date

If your version 4.0 ESET security product is not displaying the correct license expiration date, you can verify the validity of your product license, which will cause the current expiration date to appear. To verify your product license, follow the steps below:

1.If you see Display: Standard mode in the lower left corner of the main program window, toggle to Advanced mode by clicking Change... and then clicking Yes to confirm or by pressing CTRL + M on your keyboard.

2.Click Help Verify license validity from the top menu.

An alert will display your updated license expiration date. Click OK to close it.

HowTo: Disable warning "The Publisher Could Not Be Verified" When Running Network Programs

Disable the message from appearing warning you that “The Publisher Could Not Be Verified” when you run certain files from a network drive or network share:

Solution:
In Internet Explorer > Internet Options > Security > Local internet > Sites > Advanced
add file://systemname where systemname is equal the local server that runs the application and and file will now run off of that server.

Fix: Avid Error: "The application binary file has been corrupted, please reinstall the system"

Error:
Error when loading project in Avid MC saying:
"The application binary file has been corrupted, please reinstall the system"

The cause for the problem is Bin's created in earlier version of Avid such as Avid Express Pro.


Solution:

The Avid Media Composer does not like the bins created under Avid Xpress Pro. Sure it is smart to create a new project and new user settings (and clean site settings, delete msm files etc...)  but the REAL trick here is make completely new bins with slightly different names. e.g. for an old bin called 

make a new bin called somethiing like

. Do this for all your bins. Move the clips and sequences out of the old bins and into the new ones, then delete the old. The error message will be cured. 

Personally, I was also getting an error message on launch of MC saying . The problem here is that Avid is moving to a different type of graphics architecture which uses a different method of video overlay. The bottom line is that while I am using an HP Compaq nx9600 notebook (Avid qualified and recommended (and supposedly supported ) at the time of writing) however there is something about the way the ATI X600 graphics card inside handles things that bumps up against the latest Avid software. But there is a solution. Yea! Firstly, Launch Media Composer while holding down the L and O keys. This puts the Avid software into legacy overlay mode, making it compatible with the ATI card. There will be no error message. Once up, open the console and enter

legacyoverlay on

This will cause the setting to be retained for subsequent sessions and the error will continue to be gone.

The ATI card in my notebook is non-upgradeable. But if you run into this one on an upgradeable PC and you do later install one of the recommended nVidia cards, you will just need to take another trip to the console and type

legacyoverlay off

Before I found these fixes out I did yet another rebuild of my OS from the ground up. Didn't help a smidge. Hey, Doc Avid, don't you treat me! You gotta get the prescription right my friend. If you are going to throw out random suggestions, stick with the basics, like rebuilding settings files. Don't suggest tearing down the house unless you know what you are talking about. please! (Sorry for coming on a little strong here. I do not mean to be rude. But it is frustrating to follow advice to rebuild your entire OS and then discover that had no connection with the issue)

Credit:

http://community.avid.com/forums/p/22545/125985.aspx

Error opening attachments in Outlook saying "Access Denied" & Check Permissions

Hebrew Error:

"אין אפשרות ליצור את הקובץ: filename.tif. לחץ באמצעות לחצן העכבר הימני על התיקייה שבה ברצונך ליצור את הקובץ ולאחר מכן לחץ על 'מאפיינים' בתפריט הקיצור כדי לבדוק את ההרשאות שלך עבור התיקיה."

When opening an attachment directly from within Outlook you could get an error message saying that it can’t create the file and to that you need check the permissions on the folder you want to save it in. In most cases the permissions on the folder isn’t the issue but the fact that the folder is "full". When you open an attachment directly from within Outlook it will first save a copy to a subfolder of the Temporary Internet Files folder. Cleaning out the folder will solve the issue.

The special folder where outlook temporarily saves the file for opening is listed in the registry.

Locate the folder path:

Outlook 97	HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Security
Outlook 98	HKEY_CURRENT_USER\Software\Microsoft\Office\8.5\Outlook\Security
Outlook 2000	HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security
Outlook 2002/XP	HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security
Outlook 2003	HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
Outlook 2007	HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

Go to the folder:

1. Open the OutlookSecureTempFolder registry key from the location provided in Step 1.
2. Copy the path from the key.
3. Open Explorer
4. Paste the address in the Address Bar and press Enter 
5. Empty the folder.

To make things easier you can use this cool tool from HowTo-Outlook.com.

The tool allows you to:

Easy access to Outlook's SecureTempFolder used for opening attachments

Determination of the current size of the folder

Empty the folder

Command line options to run as a Scheduled Tasks and logon/logoff scripts.

Fix: Troubleshoot Flash Player Not Working

The Symptoms:
- When running Internet Explorer, it says you're missing the Flash Player Plugin

Things to try:

- Check the "Manage Add-ons" in IE  > Internet Options to make sure the Flash isn't disabled.

If the status is Enabled, then the Flash Player add-on is enabled. Close the dialog box.
If the status is Disabled, select the Enable. Close the dialog box.

- Trying to uninstall using Adobe's Flash Uninstaller:
   http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
   Then reinstall the latest version from Adobe:
   http://get.adobe.com/flashplayer/

- Remove the "Kill Bit" that disables Flash

This registry hack is usually used by 3rd party Ad/Popup-Blockers.
To manually remove the "kill bit" entry from the registry, look for the following registry item:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\

Make sure that his registry item doesn't contain any strings. If there is a string value, it is most likely a set of compatibility flags, as shown below:

This entry causes Flash movies to fail in the browser. Delete the compatibility flags entry and restart Internet Explorer.
You can also use SpywareBlaster to re-enable it:
http://www.filehippo.com/download_spywareblaster/
Install, Go to Tools>Flash Killer> Remove the V from the checkbox.

Fix: IE 8 Toolbars Black Background

Problem:
Your IE8 toolbars suddenly appear like this:

Solution:
Change your display theme to back to XP instead of Classic.
Do it using> Control Panel > Display > Appearance > Choose Windows XP Style.

Fix: Windows 7 Activation Error saying the Product Key you entered can be used only in certain countries or regions

Problem:
When you try to activate you geniune license you receive an error saying:

"the product key you entered can be used only in certain countries or regions. Either activate windows where you bought it or buy a new product"

Cause:
This behaviour is related to licenses sold in developing markets such as southeast asia, south America and more. Microsoft's activation server is geographically oriented and cannot verify your location correctly.

Solution:
Click on the Start menu, and type the following command:
SLUI 4
In the wizard- choose your country and click Next. Now complete the Phone Activation procedure as instructed.

Fix: Reset Permissions on File System & Registry in Win7/Vista

Use the following tool to reset the file-system and registry permissions back to default. it is very useful after some malware or virus attack that made a mess in your Windows.

Download Here. 

Read more over here.

more about it in Hebrew:

איפוס הרשאות לקבצים וערכי רג'יסטרי

מצרף אוסף כלים המיועדים לאפס את הרשאות המערכת על קבצים וערכי רג'יסטרי.

כידוע במערכות הפעלה חדישות ישנן הרשאות (או ACL = Access Control List) שקיימות על כל אובייקט במסד הנתונים של המערכת.

ניהול וגישה להרשאות הללו נעשה בעזרת לשונית אבטחה (Security) במאפיינים.

במערכת קבצים מסוג NTFS יש הרשאות לקבצים, תיקיות וכוננים שלמים. ברג'יסטרי יש הרשאות לערכים ומפתחות. בשרתים יש הרשאות על אובייקטים כמו חשבון משתמש, חשבון מחשב או קבוצת ניהול (OU).

במקרה של וירוסים ושלל זבלי-רשת הערכים הללו משובשים. זה גורם לשלל תופעות משונות כמו מניעת גישה לתיקיות/כוננים מסויימים. תהליכים שנכשלים בעלייה ומשאירים שגיאות רבות ביומנים האירועים וגם

המון תקלות הקשורות בהתקנות של תוכנות. לעיתים השגיאות בהתקנה לא קשורות לתקלה עצמה. למשל, שיבוש הרשאות על ערכים ברג'יסטרי שמונעים ממנגנון ההתקנה לכתוב לאזור מסויים. תוכנית ההתקנה תכשל

ותזרוק הודעות משונות ולא קשורות. הסרה מלאה והתקנה מחדש לא יסייעו ותרגישו שעשיתם הכל אבל עדיין תקועים... ייתכן מאד שיש בעיית הרשאות- בייחוד אם המחשב נגוע או היה נגוע במזיקים.

אוסף הכלים הללו מאפס את הגדרות ההרשאות לברירת המחדל כך שלמנהלים ולחשבון ה- SYSTEM (שבעזרתו המערכת מנהלת את עצמה) יהיה הרשאות מלאות.

להפעלה נוחה שיניתי את שמות הקבצים עם תחילית ממוספרת כדי לזכור את סדר ההפעלה:

1.      כלי שייצור נקודת שחזור ליתר ביטחון

2.      כלי עזר שיותקן ויסייע בתהליך איפוס ההרשאות.

3.      סקריפט שיאפס הרשאות בכל קבצי המערכת והרג'יסטרי.

4.      סקריפט שיאפס הגדרות אבטחה כלליות במערכת ההפעלה בחזרה להגדרות היצרן כמו לאחר התקנה מחדש.

הכלים הללו מתאימים לשימוש לחלונות ויסטה ו-7

להורדה מכאן

מומלץ בחום לשימוש. מי שמעוניין בחומר קריאה נוסף ניתן לגלוש לכאן.

בהצלחה!

ירון מאור

Fix: Event ID: 11 - Source: CAPI2

Event ID: 11 - Source: CAPI2

The Automatic Root Certificates Update component is designed to automatically check the list of trusted authorities on the Microsoft Windows Update Web site.  The following steps will resolve this error message:

1. Delete the folder: C:\Windows\System32\config\systemprofile\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content
   
2. Delete the folder: C:\Windows\System32\config\systemprofile\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData
   
3. Delete the registry keys found below HKEY_LOCAL_MACHINE\Software\Microsoft\SystemCertificates\AuthRoot\Certificates
   
4. Reboot.

Credit goes to SmartNetAdmin.com

Fix: Outlook Hang & Crash

Microsoft Outlook could get crash from lots of reasons.
in most cases the problem can be resolved easily by following these steps:

1. Try reseting the data-settings files:
go to the "application data" folder in the user's profile
In Windows XP: 
C:\Documents and Settings\%UserProfile%\Application Data\Microsoft\Outlook 
In Windows Vista/7: 
C:\Users\%UserProfile%\AppData\Roaming\Microsoft\Outlook
rename the extensions of these files to *.old:
outcmd.dat
outlook.srs
outlook.xml
another file called OutlPrnt. is related to printing problems in outlook. you can try rename it to
.old also in cases where Outlook crash after trying to print an item (email, tasks etc.).
Try running Outlook and see if it is fixed. if no- proceed to step 2.

2. Try running ScanPst.exe to fix data errors in Oulook Personal Folders.
ScanPst.exe is a tool provided inside Microsoft Office folder. it is used to scan and fix
data errors inside Outlook data files.


You can find it here:
Office 2003: c:\program files\common files\system\msmapi\1033\
Office 2007/2010: c:\program files\microsoft office\14.0\
after running the tool, browse and select the pst file to scan and run a repair.
afterwards- try running Outlook again.

if it doesn't help try step 3,4,5.

3. Create a new Outlook Profile
4. Try repairing Office's installation.
5. Try uninstalling & re-installing Microsoft Office.

Guide: Recommended Steps for Fixing a PC

Following are the quickest ways to restore any PC running Windows XP, Windows Vista or Windows 7:

Software-Related Methods

• Using F8 - Last Known Good Configuration
  
• From within Windows, System Restore
  
• From the OS Disc, System Restore (Windows Vista and Windows 7 Only)
  
• From the OS Disc, Repair Installation or StartUp Repair
  
• In Normal Mode or Safe Mode, Install Ccleaner. Run Ccleaner. Install Malwarebytes. Update Malwarebytes. Run Malwarebytes.
  
• Using Administrative Tools - Event Viewer, take note of any Events related to disk or memory-related issues. The Windows Kernel frequently records the exact event that is effecting the stability of the computer. You can then lookup the Event Codes using Microsoft Events and Error Message Center or EventID.net.

Hardware-Related Methods

With the Power Off and the Computer Unplugged:

• Check the temperature of the computer. It is possible that the CPU Fan and/or the Power Supply Fan may need to be replaced. If the computer does not include a Power Supply with a Fan, a new Power Supply with a Fan may need to be installed. You may also need to vacuum the computer case to clear any obstruction from the fans.
  
• Try moving the RAM to another RAM Slot. The RAM Slot may be bad.
  
• Try replacing the RAM with other RAM. The RAM may be bad. You can also confirm that the problem is bad RAM by usingMemTest86.
  
• Using Crucial.com, lookup the RAM Type to insure that it is in fact compatible with the motherboard.

With the Power On:

• Try resetting the BIOS to Factory Defaults. The RAM Timing Settings within the BIOS may have been set to an incorrect setting.

Windows 7 also includes a functionality called System Image which is a form of Ghosting. You can actually setup a backup that will image the PC on a scheduled basis. If there is a failure, you can then restore from the System Image that you made in your backup using the OS Repair Disc.

FIX: Outlook Error When Clicking on Hyperlinks

The problems affects Outlook 2003-2010
The error comes in the following ways:

This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.

or in Hebrew:

פעולה זו בוטלה עקב מגבלות החלות על מחשב זה. נא פנה למנהל המערכת

The Problem:
the problem is related to corrupt registry settings for HTML links.
According to Microsoft you need to use this article to fix the issue:
http://support.microsoft.com/kb/310049

The Solution:

I've found it much easier to follow these steps:

1. Download and run this registry fix for HTML links:
    http://www.dougknox.com/xp/fileassoc/html_association_fix.zip
    Note that you need to extract the Reg file from the zip, double-click on it and approve the request
    to update the Registry.
 *   This method works fine on Windows XP/Vista/7

How to Unlock Gmail Account for POP3 Access

My client isn't accepting my username and password

We suggest making some adjustments in your mail client's settings so you aren't always prompted to enter your username and password. Please check the following settings in your mail client:

• Make sure that you've entered your full email address (e.g. username@gmail.com)
• Re-enter your password to ensure that it's correct. Keep in mind that passwords are case-sensitive.
• Make sure your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.

For Regular Gmail Users-  please follow the steps below to resolve the problem:

1. Open your web browser and sign in to Gmail at http://mail.google.com/mail. If you see a word verification request, type the letters in the distorted picture and finish signing in.
2. Close your browser and try accessing your messages in your email client again.
3. If you're still having problems, disable all mail clients you're using to read Gmail messages. (If you use one at work and one at home, please disable both.)
4. From the computer on which your logins are failing, visit http://www.google.com/accounts/DisplayUnlockCaptcha
5. Enter your Gmail username and password, and the letters in the distorted picture.
6. Once you have successfully logged in, restart your mail client and try to download your mail.

If you're using a Google Apps email address, please instead follow the steps below:

1. Open your web browser and sign in to Google Apps at http://mail.google.com/mail/a/[yourdomain]. If you see a word verification request, type the letters in the distorted picture and finish signing in.
2. Close your browser and try accessing your messages in your email client again.
3. Disable all mail clients you're using to read mail. (If you use one at work and one at home, please disable both.)
4. From the computer on which your logins are failing, visit https://www.google.com/a/[your domain].com/UnlockCaptcha. Be sure to fill in your domain name in the URL.
5. Enter your email username and password, and the letters in the distorted picture.
6. Once you have successfully logged in, restart your mail client and try to download your mail.