Aug 11, 2011

Fix: Problem Installing HP OfficeJet 6500 on Windows 7

When trying to install the printer while connected to the network using wire to wireless connection, you get errors during installation process.
if you check your System Event Log  you notice some DCOM errors 10016 saying stuff like this (Hebrew):

‏‏הגדרות ההרשאה המהווה ברירת מחדל של המחשב אינן מעניקות הרשאת הפעלה מקומית עבור יישום COM Server עם CLSID‏ 
 ו- APPID‏ 
 ל- SID של המשתמש NT AUTHORITY\LOCAL SERVICE‏‏ (S-1-5-19) מהכתובת LocalHost (באמצעות LRPC). ניתן לשנות הרשאת אבטחה זו באמצעות כלי הניהול 'שירותי רכיבים'.

Another example (English):
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
 and APPID
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.”
On the other hand, it you try to install using a USB connection, everything goes well.

As HP recommends, make sure you have your Antivirus & Firewall disabled to avoid conflicts.

  1. Uninstall the HP OfficeJet 6500 software, if already installed.  This will require a reboot, do so before proceeding
  2. Launch the Component Services administrative tool
    You should be able to locate this tool from the Search bar of the Start menu
  3. With the Component Services window open
    1. Expand the Component Services console listed on the left side
    2. Expand Computers under Component Services
    3. Right click My Computer and choose Properties
  4. Select the COM Security tab
  5. Under the section titled “Launch and Activition Permissions” click the Edit Default…button
  6. Click the Add button
  7. Enter “Local Service” in the field provided and click OK
  8. With the Local Service account selected, place check marks next to Local Launch and Local Activition under the Allow column
    Launch and Activation Permissions
    Launch and Activation Permissions
  9. Click OK
  10. Click OK again
  11. A warning may appear alerting you that you are about to change DCOM settings, clickYes
  12. Close the Component Services window
  13. Install the HP OfficeJet 6500 software

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